Privacy Policy

Effective: December 2, 2025

Protecting your personal information is our priority. This Privacy Policy applies to www.phoenixblumerch.com, owned or operated by Phoenix Blu LLC, including its division Phoenix Blu Merch (“we,” “us,” or “Phoenix Blu”).

Phoenix Blu Publishing operates a publishing services website. Phoenix Blu Merch operates an eCommerce retail website offering print-on-demand merchandise. By using any Phoenix Blu LLC website, you consent to the data practices described in this Policy.

1. Collection of Your Personal Information

To provide products, services, and customer support, we may collect the following personally identifiable information:

- First and Last Name

- Email Address

- Billing Address

- Shipping Address

- Phone Number (if provided)

- Payment details (processed securely through third-party providers; we do not store full credit card numbers)

We do not collect personal information unless you voluntarily provide it.

You may be required to submit information when:

- Creating an account

- Placing an order

- Entering a contest or promotion

- Signing up for newsletters or special offers

- Requesting customer support

- Submitting payment information for a purchase

We may also collect additional personal or non-personal information in the future as needed to operate our websites and services.

2. Automatically Collected Information

Phoenix Blu automatically collects information about your device and browsing activity, including:

- IP address

- Browser type

- Device type

- Access times

- Referring website addresses

- Pages viewed and click patterns

This information is used for website operations, service quality, security monitoring, analytics, and general site statistics.

3. Cookies and Tracking Technologies

Phoenix Blu LLC may use cookies, pixels, and similar technologies to:

- Personalize your shopping experience

- Track site usage and user behavior

- Enable cart functionality

- Improve site performance and advertising relevance

You may disable cookies in your browser, though some site functionality may be affected.

4. Use of Your Personal Information

Phoenix Blu LLC uses your information to:

- Process and fulfill orders

- Provide customer support

- Communicate important account or order updates

- Improve website performance and user experience

- Send promotional offers (you may opt out at any time)

- Detect and prevent fraud or unauthorized activity

- Support shipping, delivery, and returns in partnership with third-party providers

We may also use your information to notify you of new products, services, or promotions across Phoenix Blu Merch.

5. Sharing Information with Third Parties

Phoenix Blu LLC does not sell, rent, or lease your personal information to third parties.

We may share data only with trusted partners who perform services on our behalf, including:

- Order production and fulfillment providers (e.g., print-on-demand manufacturers)

- Payment processors

- Shipping and delivery partners

- Email service providers

- Marketing and analytics services

These partners are prohibited from using personal information for any purpose other than providing services to Phoenix Blu LLC and must maintain the confidentiality of your information.

We may disclose information if required to:

- Comply with law or legal process

- Protect the rights, property, or safety of Phoenix Blu LLC

- Protect users during urgent or emergency circumstances

6. Tracking User Behavior

Phoenix Blu LLC may track the pages users visit within our websites to understand product interest, improve navigation, and provide personalized content or promotions.

This information is used only to improve user experience and does not reveal individual identities unless you voluntarily provide personal information.

7. Links to Other Websites

Our websites may contain links to third-party sites. Phoenix Blu LLC is not responsible for the content, security, or privacy practices of external sites. We encourage users to read the privacy statements of any website that collects personal information.

8. Your Rights: Access, Deletion, and Control

Subject to applicable law (including CCPA), you may request that we:

- Delete your personal information from our systems

- Direct our service providers to delete your personal information

We may decline deletion requests if the information is needed to:

- Complete the transaction for which it was collected

- Detect or prevent fraud or security incidents

- Debug or repair site functionality

- Comply with legal obligations

- Support internal uses aligned with your relationship with Phoenix Blu

- Complete warranty, recall, or contract-related obligations

- Conduct lawful research in compliance with ethical standards

9. Children Under Thirteen

Phoenix Blu LLC does not knowingly collect personal information from children under 13. If you are under 13, you must ask your parent or guardian for permission before using our websites.

10. Email Communications

Phoenix Blu LLC may contact you via email regarding:

- Order confirmations and updates

- Customer service responses

- Announcements, promotions, or newsletters

- Surveys or feedback invitations

You may opt out of promotional emails at any time by replying “Stop” or using the unsubscribe link.

11. Changes to This Policy

Phoenix Blu LLC may update this Privacy Policy periodically. We will notify users of material changes by:

- Posting an updated Policy on our websites

- Sending notice to the primary email on file (if applicable)

Continued use of our websites after changes are posted constitutes acceptance of the modified Policy.

12. Contact Information

Phoenix Blu LLC welcomes your questions or concerns regarding this Privacy Policy.

Phoenix Blu LLC

237 Darrington Ct

Newport News, VA 23601

Email: letstalk@phoenixblullc.com

Phone: 206-925-3448