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Store Policy
Production, Safety & Compliance and Payment Methods

Customer Care

At Phoenix Blu Merch, we’re all about fandom, creativity, and making sure your shopping experience feels smooth, friendly, and dependable. Whether you’re here for BL Babe gear, Asian Drama Lover merch, or something from our Lifestyle Buddhist line, we want you to feel taken care of from the moment you land on our site to the moment your package hits your doorstep. If you ever need help or have a question, we’re right here.

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If you’re checking on an order, need sizing guidance, or something arrived not quite right, reach out and we’ll handle it quickly. All items are made-to-order through trusted partners, so quality and accuracy matter to us. And if something slips through? Tell us. We always work with you to sort it out.

You can reach Customer Care anytime at letstalk@phoenixblullc.com, and we’ll get back to you as soon as possible.

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We appreciate everyone who supports our designs and our little fandom-fueled corner of the world. Thanks for trusting us — we’ve got you.

Production 

Every item at Phoenix Blu Merch is created just for you. We partner with Printful, a global, industry-leading print-on-demand manufacturer known for high-quality materials, sharp colors, and consistently reliable production.

 

This print-to-order approach means we don’t mass-produce or store inventory your piece is made fresh the moment you place your order. It cuts down on waste, keeps quality high, and ensures every item feels intentional.

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Once you place an order, Printful begins crafting your item.


Typical production times:

  • Apparel: 2–7 business days

  • Accessories & Home Goods: 2–5 business days

 

We’ll keep you updated as soon as your item ships.

Compliance

Product Safety & Compliance

Age restrictions: For adults

EU Warranty: 2 years

Other compliance information: Meets the lead, cadmium, phthalates, BPA, Polycyclic Aromatic Hydrocarbon level requirements.

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In compliance with the General Product Safety Regulation (GPSR), Phoenix Blu LLC and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com.

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You can also write to us at:
Phoenix Blu
237 Darrington Ct.
Newport News, VA 23601
USA

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SINDEN VENTURES LIMITED
Markou Evgenikou 11
Mesa Geitonia
4002, Limassol, Cyprus.

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Payment Methods

Payment Methods

- PAYPAL (Preferred)

- Credit / Debit Cards 
- Gift card

Payment
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